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Business Operation –
Customer Support

21Vianet Blue Cloud has always adhered to a “customer-centric” approach, committed to delivering high-quality and satisfying services to our clients.
Here, we provide users with a range of convenient business support services, helping them efficiently access the latest news and announcements, as well as operation guides for Online Services operated by 21Vianet. These services are designed to support our clients’ business growth and digital transformation.

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Announcement
Readiness
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Customer Announcement

Historical Customer Announcement

Customer Readiness

Playbook for the Commerce Experience Operated by 21Vianet

21VCA-E

The evergreen validity of 21VCA-E, new commerce experience on Microsoft Azure operated by 21Vianet, significantly reduces the process time customers need to spend on product adjustments during the agreement period, while also allowing customers to flexibly choose multiple partners for procurement. 

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OSPA

21Vianet Online Services Premium Agreement (OSPA) covers Microsoft Azure, Microsoft 365, Microsoft Dynamics 365 and Microsoft Power Platform online services operated by 21Vianet, the three-year commerce agreement. Microsoft Azure products operated by 21Vianet have been transferred to the 21VCA-E New Commerce.

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21VCA-E Playbook (Quick access of common information)

Microsoft Azure Operated by 21Vianet

Technical Guide

Upgrade from Skype for Business to Microsoft Teams