Since the New Commerce Experience on Microsoft Azure operated by 21Vianet (21VCA-E) has been officially launched, it has been widely selected and preferred by customers and partners in the Chinese market due to its efficient, flexible, and integrated customer experience. As more and more users choose the New Commerce Experiences for Microsoft Azure business model (21VCA-E), we have meticulously compiled the most frequent customer scenarios into a 21VCA-E Playbook which provides a comprehensive operational guide to assist both new and existing users in improving their experience with 21VCA-E including more convenient inquiry process and addressing daily procedural questions. The 21VCA-E Playbook serves as a one-stop, user-friendly resources for learning about the New Commerce Experience, procurement methodologies, and post-transaction support, for all Azure customers and partners served by 21Vianet.
Following the successful launch of the 21VCA-E Playbook Chinese version for customer in April 2025. Recently, we have upgraded our multilingual service system and officially launched the corresponding English version. Simultaneously, we have released a platform for partners to log in and find the guide of partner support, ordering process in both Chinese and English. The comprehensive user guides are designed to effectively address common questions from customers and partners about “New Commerce Experience”. In the future, thanks to more and more practice and expiration of customers and partners, the content of 21VCA-E Playbook will be further flourishing. Through digital learning paths and scenario-based resource libraries, we aim to share our experience with customers and partners on the core operations of the “New Commerce Experience” and enhancing operational efficiency.
This content is intended for self-service reference and may not cover all specific scenarios or the latest changes. If you need further assistance or encounter urgent issues, you are suggested to contact with customer support team via submit a support ticket for guidance.
We sincerely appreciate your ongoing trust and support!
Yours sincerely,
21Vianet